Delivery Coverage
• We offer delivery within Australia, though some remote areas may have restrictions.

Delivery Methods and Fees
• For orders over $99, we provide free shipping across Australia.
• For orders under $99, a flat shipping fee of $20 will apply.

Delivery Speed
• Orders will be dispatched within 1-2 business days after confirmation. Please note that no shipments will be processed on Sundays or public holidays, and they will be postponed to the next business day.
• Delivery times range from 2-7 days, depending on your location within Australia,

Order Tracking
• Once your order is shipped, we will provide a tracking number, which you can use to track your delivery status either on our platform or through the courier’s website.

Returns Request
• If you are not satisfied with the product you received, you may request a return within 15 days of receiving the item.
• Please ensure that the product is unused and remains in its original packaging.

Non-returnable Items
• Used or damaged items
• Promotional or clearance items (unless there is a specific quality issue)

Returns Process
• Please submit your return request via email, including the order number and reason for return.
• After confirmation from customer service, we will provide you with the return address, and you will need to delivery the item back within 7 days.
• Once we receive the returned item and verify its condition, we will process the refund within 3-5 business days.
• The refund will be issued to your original payment method.

Return Delivery Fees
• If the return is due to product quality issues or shipping errors, we will cover the return delivery costs.
For returns due to personal reasons (e.g., dislike or not meeting expectations), the return delivery cost will be borne by the customer.